> ## Documentation Index
> Fetch the complete documentation index at: https://fayneos.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Reminder Emails: Nudge a Group Back to Their Next Lesson

> Email a list or a group of members you pick, narrowed to who hasn't started, finished, or answered a survey, with a button to each person's next lesson.

A reminder email is a short, plain-text message you write to a group of members about one course. Each person gets a button that takes them straight to their own next lesson. Use it to chase prework before a workshop, to get stragglers to finish, or to collect the last survey answers.

Reminders are never sent automatically. You write each one and press Send.

## Where to send from

> **A list**
>
> Open a [list](/docs/students/audiences.md) in **People** and click **Email people** at the top. Works from both the **People** and the **Brief** view.

> **The cohort brief**
>
> The **Remind** buttons in the brief's Readiness section open the same email already set to the right people, such as those who haven't started or haven't answered a survey. See [Cohort brief](/docs/students/cohort-brief.md).

> **People you pick**
>
> Tick rows on the **All members** roster (any quick view works, such as **Stalled 14d+**) and click **Email** on the bulk bar.

## Write and send a reminder

**1. Pick the course**

If the group has more than one course, choose which one the reminder is about. The button in the email points into this course.

**2. Choose who gets it**

Under **Who**, pick a filter:

* **Everyone**
* **Hasn't started the course**
* **Hasn't finished the course**
* **Hasn't answered a survey**, then pick the survey. This option appears when the course has a published [survey](/docs/content/surveys.md).

The count underneath updates as you choose ("12 people will get this."), and tells you when this group was last reminded.

**3. Edit the message**

The **Subject** and **Message** start with a draft that fits the filter you chose. Edit them in your own words. The message is plain text.

**4. Send a test**

**Send test to me** sends the email as written to your own address, with "\[Test]" in front of the subject. Its button opens the course page. A test doesn't count toward the limits below.

**5. Send**

Click **Send to N people**. The emails go out in the background, so you can close the dialog right away.

## What members receive

The email comes from your academy, with your academy name as the sender and your [sending domain](/docs/academy/email-domain.md) if you have connected one. It carries your message and a **Continue** button for the course. The button opens each person's own next lesson: the first one they haven't completed and can open. Lessons locked by [drip scheduling](/docs/content/drip-scheduling.md) or a required check or survey are skipped. If nothing is left to open, the button goes to the course page.

## Who is skipped

* **Members who turned off reminder emails.** The **Reminders and nudges** switch in their email settings covers these reminders. Fayne never turns it back on for them.
* **Anyone who isn't a current member.** People who were invited but haven't joined, removed members, and you and your admins are left out. To chase an invitation, resend it from the **Invited** view instead.
* **People who already match the filter's goal.** For example, someone who has answered the survey doesn't get the "hasn't answered" reminder.

## Limits

| Limit | Why |
| - | - |
| One reminder to the same group per 24 hours | The same people, course, and filter can't be reminded twice in a day. |
| Three reminders per academy per 24 hours | Protects your members' inboxes and your sending reputation. |
| Up to 2,000 recipients per reminder | Reminders are for a group. For a bigger audience, post to the [Newsfeed](/docs/engagement/newsfeed.md) with email turned on. |

If you hit a limit, the dialog tells you and you can try again the next day.

## Related

> **[Cohort brief](/docs/students/cohort-brief.md)**
>
> See who needs a reminder.

> **[Invitations and emails](/docs/students/invitations-emails.md)**
>
> Every email your members can receive.


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